MTR Ready to Eat Pongal 300 g

Pongal has a slight sour taste

MTR Ready to Eat Pongal 300 g

Dear Customer Care Team,
I am writing to bring to your attention a quality issue I encountered with your Ready-to-Eat Pongal, which I purchased online recently. As a long-time fan of MTR Pongal, I have always appreciated its authentic taste and consistency. However, this time, I had a disappointing experience.
Upon consuming the product, I noticed a slightly gritty texture, resembling fine sand or silt particles. This was unexpected and unpleasant, significantly affecting the overall taste and quality. Given MTR’s reputation for high standards, I was quite surprised by this issue.
I kindly request your team to look into this matter, as such inconsistencies in quality can impact consumer trust. I would appreciate any clarification regarding quality control measures, as well as steps taken to prevent such occurrences in the future.
I look forward to your response and a resolution to this issue. Thank you for your time and attention to this matter.
Sincerely,
Here is the information on the pack;
25C12-01H
12/03/2025
11/03/2026
115.00/0.38 per 9

Thank you,
Rao Siddam
7207868406
[****]

MTR Pongal has good taste and saviour for travels.. MTR should also think about - anything to add along with Pongal (like chutney power or pickle etc..) to make it even more valuable

MTR Ready to Eat Pongal 300 g