Terms & Conditions for purchase of MTR Minute Fresh Batters through e-commerce platform

  1. MTR Foods Pvt. Ltd. (hereinafter referred to as ‘MTR’)  is manufacturer of MTR Minute Fresh Batters. The batters are currently available for delivery only in Bengaluru. Consumers are requested to check the delivery serviceability at checkout on shop.mtrfoods.com while placing the order.
  2. Once the order is placed and the payment is received by MTR, it assign delivery through its delivery partners for fulfilment of the orders on the same day. However, the orders which do not contain “MTR Minute Fresh Batters” shall not be delivered on the same day delivery.
  3. MTR’s endeavour is to deliver the product intact for all the serviceable locations within Bengaluru on the same day. Orders which do not contain “MTR Minute Fresh Batters” shall take 3 to 5 days for delivery (subject to local jurisdictions).
  4. All the orders placed till 6 pm in the evening, shall be delivered on the same day. Orders placed on or after 6 pm will be delivered on the next day.
  5. For orders exceeding a bill value of Rs. 500/-,MTR do not levy any delivery charges. For orders below Rs. 500, MTR Levy a nominal charge of Rs. 50+GST/- as shipping charges.
  6. MTR do not levy any additional charges for same day deliveries.
  7. MTR Minute Fresh batters are transported in a clean, dry and odourless environment. Ice packs are used to keep the products chilled. These ice-packs are not for re-use or for consumption. The batter packs need to be kept in refrigeration immediately upon receiving if the same is not used immediately.
  8. In the unlikely event that your product/s is damaged in transit, please contact MTR immediately on 1800 1037455 or EMAIL -  CARE@MTRFOODS.COM with consumer order number, issue and digital photograph of damaged goods for assessing and verify its packaging/condition, and MTR will arrange for resolution at the earliest point of time.
  9. For Order Cancellations & Returns & Refunds, please refer the link - https://shop.mtrfoods.com/pages/cancellations-returns
  10. MTR may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the Services listed above from time to time.
  11. MTR shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, accident, riot, including orders of local and central government. MTR will  endeavour to notify the consumers as soon as possible should any such events or circumstances occur.
  12. You hereby agree that MTR Foods Pvt. Ltd. shall not be liable for any conduct or misbehaviour or actions of 3rd party delivery partner with respect to any transactions initiated on shop.mtrfoods.com.