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Shipping Policy and Delivery Charges
How much are the delivery charges?
We charge Rs. 59 (incl. of taxes) as shipping charges for order value lesser than Rs. 500.
How sure am I that the products delivered will be fresh?
All items delivered by us come with a manufacturing date & an expiry date. If you notice any damage of packaging, wrong product shipped in the order, at the time of delivery, you can request return through our e-commerce website. Please refer to our "Cancellation and Returns Policy" for further details.
What if I am not home at the time of order delivery?
Our logistics vendors, will make a total of 3 attempts to deliver at your given delivery address. So if you miss your delivery on first attempt you can always grab it at second or third.
If I am not home, can anyone else receive the order?
In case the person who placed the order is not available at the delivery address, any person available at the delivery address (residential or otherwise) can receive the Products. This will be considered as order delivered.
Do you deliver to all cities?
We curently deliver within the states of Karnataka, TamilNadu, Andhra Pradesh, Kerela and to the cities of Mumbai, Delhi and NCR.
What is the estimated shipping time? How will I know when the order is shipped?
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details. Usually it takes about 3-4 business days for the products to be shipped.
Once the order is made, can the order be cancelled?
The order placed by the Customer /Guest can be cancelled only before the order is shipped Order . The amount will be refunded to you in the form of coupon code or store credit within 15 days.
For orders that have already been shipped, there will be no refunds made except for damage of packaging, and wrong product shipped. . Please refer our "Cancellation and Returns Policy" for further details.
What about any hidden costs (sales tax, octroi etc.)?
VAT is charged on the order which you will have a chance to review in your Shopping Cart. We do not charge any other addtional charges.
Does MTR Foods Pvt. Ltd deliver internationally?
MTR Foods Pvt. Ltd doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangalore.
Who bears the postal charges for the goods returned?
The return request has to be made within 3(three) days from the date of delivery. The Customer has to return the product to the MTR’s warehouse at their own cost. On receiving the product at MTR’s warehouse, the approval of the returns will be made by MTR. Upon approval of the returns, a store credit or coupon code, whichever applicable, will be shared with the Account Holder /Guest. The store credit or coupon code will include the shipping cost incurred by the Account Holder/Guest for return of shipping of the MTR product. For more information, please refer our "Cancellation and Returns Policy" section.
In case what you have received differs from what you have ordered., how can we return the Product?
We do have very rigorous checks in place during our dispatch process but at times a few hitches might go unnoticed. In case of wrong product shipped you can go on e-commerce website and request to return the product. For more information, please refer our "Cancellation and Returns Policy" section.
Can I cancel my order after placing it?
The order once placed cannot be cancelled after it has been shipped. In case of cancellations, the amount will be refunded to you in the form of coupon code or store credit within 7 to 10 business days.