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Cancellation and Return Policy

Cancellation of Order

1. MTR shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. MTR shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.

2. Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done logging on to MTR ecommerce website(“e-commerce website”).

3. If the customer has an account on e-commerce website then the Customer can request for cancellation through “My Account” and for Guests through “Track Order”.

4. Refund shall be available to the Customer only in the form of store credits in case of Customer with MTR account or coupon code in case of Guests.

5. The store credit or coupon code will be provided to the Customer within 15 days of receiving the Cancellation of order on e-commerce website.

6. The Customer will be bound by the Cancellation and Return policy on (ecommerce website and shall not hold MTR Foods Private Limited (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.

Returns after Dispatch of Products for Prepaid or COD mode of payment (Only in case of damage to packaging and wrong product shipped.No exchanges allowed)

8. In case the Product is found having damage in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website. The Customer needs to follow the process defined below for return:

i. Send an email to care@mtrfoods.com seeking for return of the Products under the 2 circumstances mentioned above or place a return request through “My Account” section if he is a Account Holder and through “Track Order” in the event he is a Guest;

ii. The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below:

MTR Foods Pvt Ltd
Shed No.5, Plot No.323, Bommasandara
Jigani Link Road, KIADB Industrial Area
Anekal Taluk, Bangalore - 560105

Toll Free No: 1800 103 7455

iii. In lieu of the Customer /Guest returning the Products under the circumstances mentioned above, the Company shall credit Rs.100/- to the customer in the form of store credits and to the Guests via coupon code;

iv. For all returns to be considered valid by the Company the said return of the Products needs to be accompanied with the Invoice;

v. All approval of returns are subject to verification by the Company and the same are left to the sole discretion of the Company.

9. In case the Customer finds quality issues after opening the package , the said grievance may be addressed to care@mtrfoods.com or a complaint lodged with the customer cell at +9180-40812100. 

10. In case, the Customer opts for return of the Product due to damage of packaging or wrong product shipped, Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged/returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.

11. The store credit or coupon code will be provided to the Customer within 15 days of receiving the products at the MTR’s warehouse.

12. The Customer will be bound by this Policy and shall not hold the Company or the e-commerce website liable for any loss that she/ he may incur due to cancellation or return of the order.

Need to Know

  • Free Shipping
    Free Shipping on all orders above Rs.500
  • Cash On Delivery
    Cash on delivery services are resumed. Please note our delivery representatives will not be able to accept currency denominations of Rs. 500's and Rs. 1000's.
  • Shipping available in cities within TamilNadu, Andhra Pradesh, Telengana, Kerala, Karnataka and Mumbai, Delhi and NCR.
    Delivery within 3 to 7 working days

MTR Foods Pvt Ltd

With a 90-year old history of serving authentic Indian Food to Indians, MTR Foods stands tall as an Indian heritage brand. A popular household name today, MTR Foods is synonymous with delicious Indian food in an easy-to-use packaged format. With a diverse portfolio including breakfast, lunch and dinner, snacks and desserts that cover every meal occasion, MTR unifies India tastefully - making the homemaker the ‘hero’. Culinary secrets that have been protected and handed down over the generations are evolved into truly authentic recipes from their region of origin and packaged in innovative and convenient formats. Every MTR product always embodies the tradition of unmatched taste and quality. The MTR of today is your friend in the kitchen and promises to help you serve the authentic taste of India to your family.