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Privacy Policy

www.shop.mtrfoods.com is an electronic commerce platform which is predominantly used by customers to facilitate electronic commerce to purchase the listed Products .The purchase of Products may involve collection of personal information of individuals and MTR recognizes the importance of privacy as well as the importance of maintaining the confidentiality of such personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose information in relation to users of the website.

You may use our services and products via a mobile device either through mobile applications or mobile optimized website. This Privacy Policy also applies to such use of our services and products.

A. Collection Of Information:

1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from You than is necessary for us to provide You with our services and to protect Your account.

2.   We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from You when You set up a free account with us or register with us as our user. While You can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use Your contact information to send You offers based on your previous orders and your interests.

3. You agree and consent that we can use the information so collected from You to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users.

3.   In connection with any transaction and payment services we provide on the website, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected by us , amongst  others,  to  facilitate the sale and purchase as well as the settlement of purchase price of the Products or services transacted on or procured through our website.

4.   We record and retain details of users’ activities on the website.

5.   From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these locations may include, but is not limited to, user name, address, phone number, fax number and email address ("Event Information").

6. We record and retain records of users' buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns and buyer behavioural patterns. 

B. Sharing of personal information:

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court
orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our Affiliates will share / sell some or all of Your personal information with another business entity should we plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business.

C. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about You. MTR is not responsible for the privacy practices or the content of those linked websites.

E. Cookies

 We use "cookies" to store specific information about You and track Your visits to the Sites. It is not uncommon for websites to use cookies to enhance identification of their users.

A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if You access the Sites using a computer. If You do not de-activate or erase the cookie, each time You use the same computer to access the Sites, our web servers will be notified of your visit to the Sites and in turn we may have knowledge of your visit and the pattern of Your usage.

Generally, we use cookies to identify You and enable us to i) access Your Registration Information or Account Information so You do not have to re-enter it; ii) gather statistical information about usage by users; iii) research visiting patterns and help target advertisements based on user interests; iv) assist our partners to track user visits to the Sites and process orders; and v) track progress and participation in promotions.

You can determine if and how a cookie will be accepted by configuring the browser which is installed in the computer You are using to access the Sites. If You choose, You can change those configurations. By setting your preferences in the browser, You can accept all cookies or You can choose to be notified when a cookie is sent or You can choose to reject all cookies. If You reject all cookies by choosing the cookie-disabling function in your browser, You may be required to re-enter information on the Sites more often and certain features of the Sites may be unavailable. 

 F. Minors

The Sites and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact our Legal Department at the address set out in paragraph D above to remove the information.

D. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access Your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

E. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If You want to remove Your contact information from them, please select unsubscribe.

F. Advertisements on www.shop.mtrfoods.com:

We use third-party advertising companies to serve ads when You visit our Website. These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to You.

G. Your Consent

By using our Website and/ or by providing your information, You consent to the collection and use of the information You disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing Your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that You are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Questions?

Please contact us regarding any questions regarding this statement.

 

Need to Know

  • Free Shipping
    Free Shipping on all orders above Rs.500
  • Cash On Delivery
    Cash on delivery services are resumed. Please note our delivery representatives will not be able to accept currency denominations of Rs. 500's and Rs. 1000's.
  • Shipping available in cities within TamilNadu, Andhra Pradesh, Telengana, Kerala, Karnataka and Mumbai, Delhi and NCR.
    Delivery within 3 to 7 working days

MTR Foods Pvt Ltd

With a 90-year old history of serving authentic Indian Food to Indians, MTR Foods stands tall as an Indian heritage brand. A popular household name today, MTR Foods is synonymous with delicious Indian food in an easy-to-use packaged format. With a diverse portfolio including breakfast, lunch and dinner, snacks and desserts that cover every meal occasion, MTR unifies India tastefully - making the homemaker the ‘hero’. Culinary secrets that have been protected and handed down over the generations are evolved into truly authentic recipes from their region of origin and packaged in innovative and convenient formats. Every MTR product always embodies the tradition of unmatched taste and quality. The MTR of today is your friend in the kitchen and promises to help you serve the authentic taste of India to your family.

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