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Payments FAQ

  1. What are the modes of payment?

You can pay for your order on e-commerce website using the following modes of payment:

(i)  Cash on delivery

(ii) Credit and debit cards 

(iii) Net Banking

  1. Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is not included in the MRP of the products. There is an additional VAT – tax added to your order. You can review the VAT added on your “Order Confirmation” page on e-commerce site http://shop.mtrfoods.com

  1. Will there be a delivery charge for my orders?

We do not charge a shipping fee on all orders.

  1. Is it safe to use my credit/ debit card on MTR?

Yes it is absolutely safe to use your credit/debit card ecommerce website. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

  1. What is the meaning of cash on delivery?

Cash on delivery (COD) means that you can pay for your order in cash at the time of order delivery at your doorstep.

  1. If I opt for cash on delivery as a mode of payment, will I be charged additionally?

There is no a charge for ‘Cash on Delivery’ orders.

  1. If I pay by credit/debit card how do I get the amount back for items not delivered?

If we are not able to deliver all the products in your order and you have already paid for them online, the entire order will stand revoked and the amount of the products not delivered will be refunded back to you in the form of store credit within in 15 days to your account if you are an account holder or by coupon code in the track order if you are a guest.

  1. Where do I enter the coupon code?

Once you are done adding products to the cart you go to the “Shopping Cart” page. On the “Shopping Cart” page there is a box where you can enter coupon code. Enter the coupon code in the box then click the button “Apply” which is next to the box. Message will be displayed showing you whether the coupon code was applied or not. If the coupon code is applied it will also deduct the amount from the invoice value. After applying the coupon code you can click the button “Proceed to checkout”.

For any further questions please fill up the “Contact Us” Form available on our e-commerce website.

Need to Know

  • Free Shipping
    Free Shipping on all orders above Rs.500
  • Cash On Delivery
    Cash on delivery services are resumed. Please note our delivery representatives will not be able to accept currency denominations of Rs. 500's and Rs. 1000's.
  • Shipping available in cities within TamilNadu, Andhra Pradesh, Telengana, Kerala, Karnataka and Mumbai, Delhi and NCR.
    Delivery within 3 to 7 working days

MTR Foods Pvt Ltd

With a 90-year old history of serving authentic Indian Food to Indians, MTR Foods stands tall as an Indian heritage brand. A popular household name today, MTR Foods is synonymous with delicious Indian food in an easy-to-use packaged format. With a diverse portfolio including breakfast, lunch and dinner, snacks and desserts that cover every meal occasion, MTR unifies India tastefully - making the homemaker the ‘hero’. Culinary secrets that have been protected and handed down over the generations are evolved into truly authentic recipes from their region of origin and packaged in innovative and convenient formats. Every MTR product always embodies the tradition of unmatched taste and quality. The MTR of today is your friend in the kitchen and promises to help you serve the authentic taste of India to your family.